Please enter the details of your request. A member of our support staff will respond as soon as possible.
URGENT = Business Critical. Only used for mission critical stoppages. Represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. (Example: XMLeg not functioning). HIGH = Degraded service. Includes intermittent issues and reduced quality of service. A workaround may be available. (Example: unable to connect to default printer, but can connect to another one.) NORMAL = General issue. Includes support questions, feature requests and development issues. (Example: issues with internet, Adobe Reader, or projector).
